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Alterations & Repairs with SOJO

At Paul Smith, we aim to help you build a capsule wardrobe by creating timeless and versatile pieces that will take you from season to season, year after year. To ensure these pieces will last a lifetime, we acknowledge the importance of maintaining a perfect fit, and a patch-up when needed. We have partnered with SOJO, in order to offer seamless alterations and repairs on all of your favourite Paul Smith clothing, helping to preserve their longevity and style.

How It Works

1. Book your service online or in-store

Book online via SOJO’s simple booking platform here or speak to a retail assistant in Paul Smith’s stores.

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2. Leave it with SOJO

Your item will be delivered to SOJO’s East London tailoring centre where a team of expert tailors will complete your service.

3. Returned to you

Your completed item will be delivered directly to your door or to the store for collection.

FAQ's

FAQ's

What is SOJO? 

  • SOJO is the tailoring and repairs provider that makes fitting and fixing your clothes as seamless as possible. Simply book online or in-store with a retail assistant. SOJO will take care of the rest. 

What service does SOJO offer? 

  • SOJO is an end-to-end service that makes clothing repairs and alterations easy.

  • Once you've booked your service, SOJO will complete your order in their East London tailoring center, answer any queries you have, conduct thorough quality assessments, and deliver you item back to you - keeping you updated at every step of the journey.

What kind of Paul Smith items can I get repaired or altered? 

  • SOJO repairs and alters almost all clothing items.

  • SOJO’s services are not currently available for bags, shoes and accessories. 

How do I communicate what I want altered or repaired? 

  • SOJO has made booking an alteration or repair as simple as possible. 

  • For online orders, their online booking flow will clearly walk you through the different service options for your item. 

  • When booking in-store, a member of the team will be able to talk you though the alteration and repair options for your item. 

How much will my repair or alternation cost?

  • The majority of SOJO’s services are between £10 and £40. When booking, SOJO will give you an immediate quote based on your exact item type and service.

Where do you offer SOJO? 

  • SOJO is a UK nationwide service. Book online from anywhere in the UK or book in-person at our Covent Garden and Marylebone Street stores.

How long will it take? 

  • For orders booked online, your order will be delivered back to you within 5 working days.

  • For orders booked in-store your item will be delivered back to you within 3 working days.

  • Need your item back in a hurry? SOJO has an express turnaround option to get your item back to you sooner.

How should I package my item? 

  • To send your items to SOJO from anywhere in the UK, simply package your item in a mailer, bag, box or any other safe and secure packaging materials.

Free Returns