Option 1 Use our new returns portal here and follow the instructions online, selecting the service that you find the most convenient. Please note, individual orders must be returned separately, please do not combine returns.

Option 2 Return to shop. Drop your order off at your nearest Paul Smith shop and we will process a refund or exchange for a product available in store or online.

If you do encounter any issues when returning your items, please contact Customer Services

We currently offer free returns to the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Jersey, Guernsey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, USA, United Kingdom.

 If your delivery was not to one of the countries listed above package the items safely and securely and return to Paul Smith E-Comm Returns, The Poplars, Lenton Lane, Nottingham, NG7 2PW, UK.

 We advise using a tracked service to avoid issues in transit.

If you have changed your mind or are not fully happy with the goods in your Paul Smith order, you will then be entitled to a refund within 14 days of receiving your order. Please ensure the items are in their original condition and haven’t been washed, worn or damaged. At present, we unfortunately are not able to offer exchanges – to ensure your item gets to you as quickly as possible, we ask that you place a new order for the desired item.

Due to the nature of monogrammed items, returns, changes or cancellations are not accepted once an order has been placed.

In the instance that you encounter an issue with your product(s), we would request for you to email us with a copy of your proof of purchase and some images of the item and the issue you have encountered. We will then advise you accordingly on how best to proceed.

· If the return is within our return policy, you can proceed with generating a return.

· If over the 14 days, please email us with images and your order reference/receipt so we can assist further.

In the instance that you have received the incorrect item, we would request for you to email us with a copy of your proof of purchase and some images of the item you have received. We will then advise you accordingly on how best to proceed.

· If the return is within our return policy, you can proceed with generating a return.

· If over the 14 days, please email us with images and your order reference/receipt so we can assist further.

Each return requires its own unique label to be processed. In order to provide the most efficient service, we ask that you kindly return your orders separately. If orders are returned in the same box, this may delay your return being processed at our Hub.